Terms of Service

Last updated: June 2026

These Terms of Service ("Terms") form a binding agreement between you ("you," "your," or "Customer") and LANcarta Inc, operating the service known as "LANcarta" ("LANcarta," "we," "us," or "our"). They govern your access to and use of the LANcarta website at https://www.lancarta.com, the LANcarta portal at https://portal.lancarta.com, the LANcarta collector software, and all related applications, APIs, and services (collectively, the "Service").

Please read these Terms carefully. By creating an account, installing the collector, or otherwise using the Service, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated here by reference. If you do not agree, do not use the Service.

1. Acceptance of Terms

1.1. By accessing or using the Service, you confirm that you have read, understood, and agree to these Terms.

1.2. If you are using the Service on behalf of a company, organization, or other legal entity, you represent that you have the authority to bind that entity to these Terms, and "you" refers to that entity.

1.3. You must be at least 18 years old, or the age of legal majority in your jurisdiction, to use the Service. The Service is not directed to children, and we do not knowingly permit anyone under 13 to create an account.

2. The Service

2.1. LANcarta is a network monitoring platform. You install a lightweight "collector" application on a network you own or are authorized to manage. The collector performs local network discovery (including ARP, ICMP/ping, and SNMP scanning), identifies devices, and reports the results to your account in the LANcarta portal, where you can view, label, and monitor your network inventory.

2.2. The collector is available for Linux, macOS, Windows, and Docker environments.

2.3. We may add, modify, or remove features of the Service over time. We will use reasonable efforts to maintain core functionality, but the Service is provided on an evolving basis.

3. Account Registration and Security

3.1. Registration. To use most features, you must create an account by providing a valid email address and a password. You agree to provide accurate information and to keep it current.

3.2. Account credentials. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at [email protected] if you suspect unauthorized access.

3.3. Collector API keys. Each collector authenticates to the Service using an API key issued to your account. These keys grant access to submit data and retrieve configuration on your behalf. You are solely responsible for protecting your collector API keys, for storing them securely on the systems where your collectors run, and for any activity performed using them. If a key is exposed or compromised, you should revoke and rotate it from the portal immediately.

3.4. Team members. Depending on your subscription tier, you may invite additional team members to your account. You are responsible for the actions of all users you invite, and for ensuring their use complies with these Terms.

4. Acceptable Use Policy

This Acceptable Use Policy is a material part of these Terms. Violation of this Section may result in immediate suspension or termination of your account without refund.

4.1. Authorized networks only. You may only deploy, run, and use the collector to scan, discover, and monitor networks and devices that you own or that you are expressly authorized to manage. You must have the legal right and permission to perform network scanning on any network where you install a collector. Scanning or probing networks, hosts, or devices that you do not own or are not authorized to assess is strictly prohibited.

4.2. No unauthorized access or reconnaissance. You must not use the Service to attempt to gain unauthorized access to any system, to conduct reconnaissance for an attack, to circumvent security controls, or for any activity that violates applicable computer-crime, wiretapping, or unauthorized-access laws, including the U.S. Computer Fraud and Abuse Act (CFAA) and the Electronic Communications Privacy Act (ECPA).

4.3. Lawful use. You must not use the Service for any unlawful, fraudulent, harmful, or abusive purpose, or in violation of any applicable law or regulation.

4.4. No interference. You must not interfere with or disrupt the integrity or performance of the Service, attempt to access non-public areas of the Service, probe or test the vulnerability of our systems without authorization, or overload our infrastructure.

4.5. No reverse engineering of the platform. Except to the extent permitted by applicable law, you must not reverse engineer, decompile, or disassemble the hosted portal or attempt to extract its source code.

4.6. No abuse of tiers. You must not create multiple accounts to evade tier limits, retention windows, seat counts, or pricing, and you must not resell, sublicense, white-label, or otherwise commercially redistribute the Service without a separate written agreement with us.

4.7. Responsibility for your data and conduct. You are solely responsible for the data your collectors submit and for ensuring that your use of the Service, including any monitoring of networks and devices, complies with all laws and with the rights of any third parties (including employees, customers, or other users of the networks you monitor).

5. The Collector Software License

5.1. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to download, install, and run the collector software solely to use the Service on networks you own or are authorized to manage.

5.2. The collector software is licensed, not sold. We and our licensors retain all rights, title, and interest in and to the collector software, except for the limited license granted above.

5.3. You must not distribute, sublicense, rent, lease, or make the collector software available to third parties, except as installed on networks you are authorized to manage as part of your own use of the Service.

6. Subscriptions, Plans, and Billing

6.1. Plans. The Service is offered in a Free tier and paid tiers, currently "Small Business" and "IT Professional." Each tier includes different limits, including the number of networks, collectors, team member seats, available features (such as SNMP, alerts, audit logs, and applications/services tracking), and the data retention window. Current plan details are described on our website and in the portal.

6.2. Add-ons. We offer an optional AI Security Analysis add-on on eligible tiers. Use of the add-on is subject to these Terms and to any additional terms presented at the time of purchase.

6.3. Billing. Paid plans are billed in advance on a monthly or annual basis, depending on the billing cycle you select. All payments are processed by our payment processor, Stripe. We do not store or process your full payment card numbers; that information is handled directly by Stripe under its own terms and security standards.

6.4. Authorization. By providing a payment method, you authorize us, through Stripe, to charge the applicable subscription fees and any taxes to that payment method on a recurring basis until you cancel.

6.5. Automatic renewal. Paid subscriptions renew automatically at the end of each billing period at the then-current rate, unless you cancel before the renewal date.

6.6. Upgrades and downgrades. Upgrades take effect immediately, and we may charge a prorated amount for the remainder of the current billing period. Downgrades take effect at the end of your current billing period. When a downgrade or cancellation takes effect, lower tier limits will apply, including reduced retention windows, and data outside the new plan's retention window or limits may be deleted.

6.7. Price changes. We may change subscription prices. We will provide reasonable advance notice of any price increase, and changes will apply to the next billing period after the notice. Your continued use after a price change takes effect constitutes acceptance of the new price.

6.8. Taxes. Fees are exclusive of taxes. You are responsible for any applicable sales, use, value-added, or similar taxes, other than taxes based on our net income.

7. Refunds

7.1. Except where required by applicable law, all fees are non-refundable, and we do not provide refunds or credits for partial billing periods, unused time, or features not used.

7.2. If you cancel a paid plan, you will retain access to paid features until the end of your current billing period, after which your account will revert to the Free tier (or be closed, if you request closure).

7.3. We may, at our sole discretion, offer a refund or credit in individual cases, but doing so does not obligate us to offer the same in any other case.

8. Cancellation and Account Closure

8.1. You may cancel your paid subscription at any time from the portal. Cancellation stops future renewals; it takes effect at the end of the current billing period.

8.2. You may request closure of your account at any time by using the controls in the portal or by contacting us at [email protected]. On closure, your account data will be deleted or anonymized as described in our Privacy Policy, subject to any legal retention obligations.

9. Termination by Us

9.1. We may suspend or terminate your access to all or part of the Service, with or without notice, if you violate these Terms (including the Acceptable Use Policy), if your payment is overdue, if your use poses a security or legal risk, or if we are required to do so by law.

9.2. For non-payment, we may downgrade, suspend, or limit your account, including disabling paid features, after a payment fails or becomes past due.

9.3. On termination, your right to use the Service ends immediately. Sections of these Terms that by their nature should survive termination (including ownership, disclaimers, limitation of liability, indemnification, and governing law) will survive.

10. Intellectual Property

10.1. Our IP. The Service, including the portal, the collector software, the LANcarta name and logo, and all related software, designs, text, and content (excluding Customer Data), is owned by us or our licensors and is protected by intellectual property laws. Except for the limited rights expressly granted to you, we reserve all rights.

10.2. Your data. As between you and us, you own the network inventory data and other content that you or your collectors submit to the Service ("Customer Data"). You grant us a limited license to host, process, transmit, display, and back up Customer Data solely to provide and support the Service and as described in our Privacy Policy.

10.3. Feedback. If you send us suggestions or feedback, you grant us a perpetual, royalty-free, irrevocable license to use it without restriction or obligation to you.

11. Disclaimer of Warranties

11.1. The Service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

11.2. We do not warrant that the Service will be uninterrupted, error-free, secure, or that it will detect every device, vulnerability, or network event, or that results, alerts, or any AI Security Analysis output will be accurate or complete. The Service is a monitoring and informational tool and is not a substitute for professional security assessment or your own judgment.

11.3. You are responsible for maintaining appropriate backups and for independently verifying any information the Service provides before relying on it.

12. Limitation of Liability

12.1. To the maximum extent permitted by law, in no event will LANcarta Inc, its owner, or its suppliers be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business interruption, arising out of or related to the Service, even if advised of the possibility of such damages.

12.2. To the maximum extent permitted by law, our total aggregate liability arising out of or related to the Service and these Terms will not exceed the greater of (a) the total amounts you paid to us for the Service in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred U.S. dollars (US$100).

12.3. These limitations apply to all claims, whether based in contract, tort (including negligence), strict liability, or any other theory, and form an essential basis of the bargain between you and us.

13. Indemnification

You agree to indemnify, defend, and hold harmless LANcarta Inc, its owner, and its suppliers from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms, including the Acceptable Use Policy; (c) your scanning or monitoring of any network or device; (d) your violation of any law or the rights of any third party; or (e) Customer Data submitted through your account.

14. Governing Law

These Terms and any dispute arising out of or related to them or the Service are governed by the laws of the State of Wyoming and the applicable federal laws of the United States, without regard to conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

15. Dispute Resolution

15.1. Informal resolution. Before filing any formal claim, you agree to first contact us at [email protected] and attempt to resolve the dispute informally. We will attempt in good faith to resolve disputes this way for at least thirty (30) days before either party initiates a formal proceeding.

15.2. Venue. Subject to Section 15.1, you and we agree that the exclusive jurisdiction and venue for any dispute that proceeds in court will be the state and federal courts located in Wyoming, and each party consents to personal jurisdiction there.

15.3. No class actions. To the extent permitted by law, you and we agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class or representative action.

15.4. Time limit. To the extent permitted by law, any claim arising out of or related to the Service must be brought within one (1) year after the claim accrues, or it is permanently barred.

16. Changes to These Terms

16.1. We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify you by email or through the portal.

16.2. Changes take effect when posted, unless stated otherwise. Your continued use of the Service after changes take effect constitutes your acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Service and may close your account.

17. General

17.1. Entire agreement. These Terms, together with the Privacy Policy and any plan-specific or add-on terms, constitute the entire agreement between you and us regarding the Service.

17.2. Severability. If any provision is found unenforceable, the remaining provisions will remain in full effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

17.3. No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

17.4. Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms, including in connection with a merger, acquisition, sale of assets, or by operation of law.

17.5. Notices. We may provide notices to you by email or through the portal. You may contact us at [email protected].

18. Contact

Questions about these Terms? Contact us at:

LANcarta Inc
Email: [email protected]
Web: https://www.lancarta.com